Russo Brothers

Russo Brothers demonstrates strong professionalism with consistent praise for punctuality, friendliness, responsiveness, and technical knowledge across multiple reviews. However, the company is significantly undermined by serious pricing concerns: two detailed 2019 reviews document egregiously overpriced quotes ($4,950 for simple hot water heater installation labor; $350 for a 70-minute repair tha... Read more

Russo Brothers demonstrates strong professionalism with consistent praise for punctuality, friendliness, responsiveness, and technical knowledge across multiple reviews. However, the company is significantly undermined by serious pricing concerns: two detailed 2019 reviews document egregiously overpriced quotes ($4,950 for simple hot water heater installation labor; $350 for a 70-minute repair that should have cost ~$250), creating a stark contrast with older reviews praising fair pricing. Project completion shows mixed signals—most jobs are completed satisfactorily, but two recent 2023 reviews describe abandoned work (ceiling holes left unfinished after father's retirement), suggesting operational decline. The WW Score reflects strong historical performance offset by recent quality and pricing deterioration. Read less