R M Crossan

RM Crossan shows a deeply mixed track record across reviews spanning 2015 to 2023. Professionalism scores are dragged down significantly by a negative experience with an answering service that failed to capture basic customer information, a dismissive office response to a legitimate complaint about missed diagnostics, and a billing dispute where charges were applied without a breakdown — though ... Read more

RM Crossan shows a deeply mixed track record across reviews spanning 2015 to 2023. Professionalism scores are dragged down significantly by a negative experience with an answering service that failed to capture basic customer information, a dismissive office response to a legitimate complaint about missed diagnostics, and a billing dispute where charges were applied without a breakdown — though positive reviews do praise friendliness, promptness, and communication. Project completion is similarly split: two reviews describe work that failed shortly after completion (a missed duct hole on an AC repair, and a $5,000 water system that became non-functional within 4 years), while other reviews highlight fast turnaround and thorough follow-through. Pricing concerns are notable, with one reviewer describing over $500 charged for effectively a drain plug installation and unauthorized card charges without itemized billing. Experience scores reflect genuine skill gaps evidenced by missed diagnoses and a failed water filtration system, partially offset by positive accounts of competent HVAC and water heater work. Read less