Overview of Company Customer Sentiment Analysis in May
Perti Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, one reviewer praised friendly communication, drop cloths, and high-quality work, while another highlighted easy scheduling, COVID sensitivity, and reasonable pricing. However, two negative reviews significantly drag down the scores: one customer was quoted $485 just for a camera inspection before any a... Read more
Perti Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, one reviewer praised friendly communication, drop cloths, and high-quality work, while another highlighted easy scheduling, COVID sensitivity, and reasonable pricing. However, two negative reviews significantly drag down the scores: one customer was quoted $485 just for a camera inspection before any actual work, only to find a competitor who completed the full job for $450 total, raising serious pricing transparency concerns. A second negative review described a poor installation where the fix for a misplaced vanity was to saw off door woodwork, indicating a meaningful quality-of-workmanship failure. The result is a contractor with some genuinely satisfied customers but documented instances of overpricing and substandard workmanship that cannot be ignored. Read less