Mr. Rooter Plumbing of Wilmington

Professionalism scores moderately well, with many reviewers praising punctuality, courteous technicians, and clear communication — but this is significantly offset by multiple complaints of no-shows, rescheduling without notice, and unprofessional handling of warranty disputes. Pricing is the weakest dimension: a substantial number of reviewers explicitly called out high or excessive charges, hi... Read more

Professionalism scores moderately well, with many reviewers praising punctuality, courteous technicians, and clear communication — but this is significantly offset by multiple complaints of no-shows, rescheduling without notice, and unprofessional handling of warranty disputes. Pricing is the weakest dimension: a substantial number of reviewers explicitly called out high or excessive charges, hidden fees, and quotes that were dramatically higher than competitors, dragging this score down considerably. Project completion is mixed — many jobs were finished satisfactorily in a single visit, but there are notable failures including an unresolved garbage disposal repair requiring multiple callbacks, a water line improperly sealed and then abandoned due to insurance concerns, and a water heater installation that left a customer dissatisfied for two years. Experience scores moderately, with several reviewers praising technical knowledge and problem-solving, but counterbalanced by instances of misdiagnosis, incorrect quotes, and work that failed shortly after completion. The overall picture is a contractor with capable technicians but inconsistent quality control, a persistent pricing problem, and some serious project completion failures. Read less