Mays Plumbing Works

May's Plumbing demonstrates strong technical expertise and workmanship, with consistent praise for quality work and fair pricing from long-term customers. However, the company exhibits a significant and recurring weakness in customer service responsiveness and communication, particularly at the receptionist/office level. Multiple reviews spanning 2018–2024 document instances of being turned away... Read more

May's Plumbing demonstrates strong technical expertise and workmanship, with consistent praise for quality work and fair pricing from long-term customers. However, the company exhibits a significant and recurring weakness in customer service responsiveness and communication, particularly at the receptionist/office level. Multiple reviews spanning 2018–2024 document instances of being turned away, ignored voicemails, unresponsive email communication, and dismissive phone interactions. While field technicians (Darren, Susan, Jamie, Blake, Dave) are frequently praised as professional, polite, and skilled, the office staff creates a bottleneck that damages the overall customer experience. The company appears to struggle with capacity management and follow-up protocols. Read less