Horizon Services - Air Conditioning, Plumbing & Heating

Horizon Services demonstrates strong technical professionalism and workmanship quality, with many technicians praised for courtesy, knowledge, and thorough diagnostics. However, the company is severely undermined by pervasive pricing concerns—including hidden diagnostic fees, dramatic price inflation, alleged overcharging for parts and labor, and inconsistent fee structures that customers descri... Read more

Horizon Services demonstrates strong technical professionalism and workmanship quality, with many technicians praised for courtesy, knowledge, and thorough diagnostics. However, the company is severely undermined by pervasive pricing concerns—including hidden diagnostic fees, dramatic price inflation, alleged overcharging for parts and labor, and inconsistent fee structures that customers describe as predatory or deceptive. Project completion is further compromised by frequent appointment cancellations, poor follow-up on callbacks, and unresponsive management. While individual technicians often perform well, systemic issues with pricing transparency, customer service responsiveness, and appointment reliability significantly damage overall trustworthiness. Read less