Bristol Plumbing & Underground Utilities

Bristol Plumbing has a strong overall reputation built on responsiveness, fair pricing, and generally professional conduct across many reviews spanning over a decade. However, professionalism is meaningfully dragged down by a notable incident involving refusal to wear masks in an elderly household and failure to use shoe covers, as well as a pattern of minor follow-through failures such as a promi... Read more

Bristol Plumbing has a strong overall reputation built on responsiveness, fair pricing, and generally professional conduct across many reviews spanning over a decade. However, professionalism is meaningfully dragged down by a notable incident involving refusal to wear masks in an elderly household and failure to use shoe covers, as well as a pattern of minor follow-through failures such as a promised return visit that never happened and a shower door installation that required rework due to poor measurement. Project completion is the most penalized dimension, as multiple reviews cite incomplete or imperfect outcomes including an uneven trench fill that later caved in, a missed callback to seal a basement pipe, and a shower door that had to be removed and reinstalled. Pricing is the strongest dimension, with multiple reviewers explicitly noting costs came in below competitors or under estimate. Experience scores moderately well given strong technical praise in several reviews, but is tempered by the shower door measurement error and the uneven fill issue. Read less