Boulden Brothers

Boulden Brothers presents a deeply split profile: recent reviews from 2025 are overwhelmingly positive, praising individual technicians by name for punctuality, communication, and skill, which elevates the professionalism and experience scores modestly. However, the broader review corpus spanning 2013–2024 contains a substantial volume of serious complaints across all four dimensions, most criti... Read more

Boulden Brothers presents a deeply split profile: recent reviews from 2025 are overwhelmingly positive, praising individual technicians by name for punctuality, communication, and skill, which elevates the professionalism and experience scores modestly. However, the broader review corpus spanning 2013–2024 contains a substantial volume of serious complaints across all four dimensions, most critically around pricing. Pricing is the single most damaging dimension, with dozens of reviewers explicitly describing charges they considered grossly excessive — including $600 to snake a drain, $762 for a fan motor replacement, $1,000+ for minor plumbing, and multiple instances of technicians recommending expensive system replacements that second opinions revealed were unnecessary. Project completion is also significantly impaired by documented cases of abandoned work, no-shows without notice, unresolved warranty disputes, and jobs left incomplete requiring follow-up calls. Experience scores are mixed: while many individual technicians are praised as knowledgeable, there are multiple credible accounts of misdiagnosis, conflicting diagnoses across visits, and failure to identify simple fixes before recommending costly replacements. Read less