Overview of Company Customer Sentiment Analysis in May
Only two reviews are available, making any scoring highly unreliable. Professionalism is mixed: one reviewer was insulted by the technician calling them 'cheap,' while the other praised the technician as polite, professional, and respectful of their home. Pricing is a clear concern, with one reviewer explicitly objecting to a $463 faucet replacement quote and feeling personally demeaned over it, w... Read more
Only two reviews are available, making any scoring highly unreliable. Professionalism is mixed: one reviewer was insulted by the technician calling them 'cheap,' while the other praised the technician as polite, professional, and respectful of their home. Pricing is a clear concern, with one reviewer explicitly objecting to a $463 faucet replacement quote and feeling personally demeaned over it, while the second reviewer appreciated being asked about coupons but did not comment on whether pricing was fair overall. Project completion received a modest score as the second reviewer noted a miscommunication about the camera inspection requiring two separate appointments rather than one, suggesting some follow-through issues. Experience is only lightly touched upon, with the second reviewer describing a step-by-step explanation of the diagnosis, suggesting some technical competence, but there is far too little data to draw firm conclusions. Read less