Rays and Sons

Rays and Sons presents a deeply mixed picture across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: several reviewers praise punctuality, friendliness, and responsiveness, while multiple others cite no-shows, canceled appointments, no callbacks, and unprofessional behavior on-site. Project completion is similarly split, with some jobs resolv... Read more

Rays and Sons presents a deeply mixed picture across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: several reviewers praise punctuality, friendliness, and responsiveness, while multiple others cite no-shows, canceled appointments, no callbacks, and unprofessional behavior on-site. Project completion is similarly split, with some jobs resolved quickly and effectively, but notable failures including abandoned work, misdiagnosis, and charging for incomplete or incorrect service. Pricing drew significant negative attention, with multiple reviewers describing charges as unreasonable, surprise billing without estimates, and feeling overcharged for poor work — though a few noted fair or reasonable pricing. Experience scores reflect a pattern of skilled technicians in some cases contrasted with clear diagnostic failures and unskilled work in others, including a dangerous incident where a technician cut into a wall without checking for wiring. The volume of serious negative reviews across all dimensions prevents any dimension from scoring above the mid-range. Read less