D H Plumbing

D&H Plumbing presents a deeply mixed and concerning picture across all scored dimensions. Professionalism is severely undermined by multiple documented no-shows across multi-hour appointment windows, a staff member cursing at a customer and hanging up, and an owner refusing to return to remedy dangerous unfinished work — these serious incidents outweigh the handful of positive reviews praising p... Read more

D&H Plumbing presents a deeply mixed and concerning picture across all scored dimensions. Professionalism is severely undermined by multiple documented no-shows across multi-hour appointment windows, a staff member cursing at a customer and hanging up, and an owner refusing to return to remedy dangerous unfinished work — these serious incidents outweigh the handful of positive reviews praising polite and courteous service. Project completion is the weakest area, with multiple reviews describing abandoned jobs, unresolved leaks, an open hole left in a customer's home, a wrong pump installed, and a technician admitting he was unqualified after completing the work. On the experience dimension, while a few reviews praise efficient diagnosis and repair, the detailed 1-star account of a water heater installation that was illegal for the dwelling type, repeated fire flashes during lighting attempts, and improper venting reflects serious technical deficiencies. Pricing received only two mentions — one positive — so confidence in that dimension is low and should not be weighted heavily. Read less