Overview of Company Customer Sentiment Analysis in May
The review set is heavily negative, with 6 out of 8 reviews rating the contractor(s) 1 star. Professionalism is severely damaged by repeated no-call/no-shows, broken promises, dishonest communication, and dismissive responses to customer complaints. Pricing concerns are significant, with one review describing outright deceptive billing practices including charging for warranty-covered parts and fa... Read more
The review set is heavily negative, with 6 out of 8 reviews rating the contractor(s) 1 star. Professionalism is severely damaged by repeated no-call/no-shows, broken promises, dishonest communication, and dismissive responses to customer complaints. Pricing concerns are significant, with one review describing outright deceptive billing practices including charging for warranty-covered parts and fabricated line items. Project completion is critically undermined by a failed installation that did not pass inspection, abandoned service agreements, and unresolved callbacks. The only positive signals come from two reviews referencing a technician named Jeremy at what appears to be a different company (Buckingham), which are outliers in an otherwise deeply problematic review set. These two positive reviews are also from 2020 and may not reflect current service quality. Read less