Overview of Company Customer Sentiment Analysis in May
All four reviews are strongly negative and paint a consistent picture of a contractor with serious operational and ethical failures. Professionalism is critically low: multiple no-call no-shows, broken promises, unreachable ownership, and dismissive or short-tempered staff are explicitly described across all four reviews. Project completion is nearly as poor, with one reviewer still chasing unfini... Read more
All four reviews are strongly negative and paint a consistent picture of a contractor with serious operational and ethical failures. Professionalism is critically low: multiple no-call no-shows, broken promises, unreachable ownership, and dismissive or short-tempered staff are explicitly described across all four reviews. Project completion is nearly as poor, with one reviewer still chasing unfinished repairs nearly two years after the job, another waiting over a year for a part, and a third left without follow-up after a diagnosed refrigerant leak. Pricing received limited but negative signals, with one reviewer noting competitors offered better prices and another describing erroneous billing in the hundreds of dollars on multiple occasions. Experience scores slightly higher only because one reviewer noted technicians appeared courteous and knowledgeable, and another acknowledged the technician correctly diagnosed the issue — however, installation quality concerns (unit never working correctly, fan catching fire, property damage) weigh this down significantly. Read less