Schmidt Plumbing & Heating Co

Schmidt's performance is mixed and concerning across all dimensions. Professionalism is significantly undermined by poor punctuality, unresponsiveness to billing disputes, and lack of business acumen in handling customer problems. Pricing is a major weakness, with evidence of overcharging, duplicate billing, and delayed invoicing practices that suggest poor financial management. Project completion... Read more

Schmidt's performance is mixed and concerning across all dimensions. Professionalism is significantly undermined by poor punctuality, unresponsiveness to billing disputes, and lack of business acumen in handling customer problems. Pricing is a major weakness, with evidence of overcharging, duplicate billing, and delayed invoicing practices that suggest poor financial management. Project completion shows some success with work that functions long-term, but is marred by quality control issues (thermostat installed upside down) and failure to follow up on customer concerns. Technical experience appears moderate—the owner demonstrates skill, but newer employees show inconsistent workmanship. The oldest review (2006) provides limited relevance given the 17+ year gap. Read less