Jones Plumbing & Heating LLC

Jones Plumbing demonstrates strong technical expertise and workmanship, with multiple reviews praising skill, efficiency, and problem-solving ability. However, professionalism and project completion are significantly undermined by two critical failures: a 2024 incident where the contractor abandoned a job mid-repair citing mold and pets (leaving the customer $400 worse off), and a 2018 incident wh... Read more

Jones Plumbing demonstrates strong technical expertise and workmanship, with multiple reviews praising skill, efficiency, and problem-solving ability. However, professionalism and project completion are significantly undermined by two critical failures: a 2024 incident where the contractor abandoned a job mid-repair citing mold and pets (leaving the customer $400 worse off), and a 2018 incident where a dishwasher repair failed on second use and the contractor charged for a callback inspection. Positive reviews emphasize punctuality, courtesy, and fair pricing, but the recent abandonment and lack of follow-through on failed work create serious reliability concerns. The score reflects strong historical performance offset by recent and unresolved service failures. Read less