First Response Restoration

First Response demonstrates strong technical expertise and generally responsive service, with multiple reviews praising quick response times and skilled workmanship in emergency situations. However, the company shows significant inconsistency in professionalism and project completion, with serious concerns about follow-through on promised work, unresponsiveness after job completion, and unprofessi... Read more

First Response demonstrates strong technical expertise and generally responsive service, with multiple reviews praising quick response times and skilled workmanship in emergency situations. However, the company shows significant inconsistency in professionalism and project completion, with serious concerns about follow-through on promised work, unresponsiveness after job completion, and unprofessional conduct (blood cleanup incident, missed commitments). Pricing transparency is a notable weakness, with one review documenting a surprise $500 quote fee. The company's performance appears to have declined over time, with older reviews (2011-2014) more positive than recent ones (2021-2022). Read less