Bantam Wesson Energy

The overwhelming majority of reviews describe deeply negative experiences across all four dimensions, with recurring complaints about unprofessional and rude customer service staff, failure to follow through on commitments, hidden charges, and billing errors. Professionalism is severely dragged down by multiple accounts of unanswered phones, unreturned calls, rude finance staff, and broken promise... Read more

The overwhelming majority of reviews describe deeply negative experiences across all four dimensions, with recurring complaints about unprofessional and rude customer service staff, failure to follow through on commitments, hidden charges, and billing errors. Professionalism is severely dragged down by multiple accounts of unanswered phones, unreturned calls, rude finance staff, and broken promises — though a consistent bright spot is that individual field technicians are frequently praised as courteous and competent. Project completion is among the worst-scoring dimensions, with numerous reviews describing abandoned work, failed deliveries on auto-delivery contracts, incomplete installations, and unresolved service calls spanning days or weeks. Pricing is rated very poorly, with multiple long-term customers explicitly citing prices as the highest in the area, surprise upcharges, and billing for work never completed. Experience scores slightly higher than other dimensions due to several positive reviews praising specific installation teams, but is heavily offset by accounts of grossly inadequate HVAC installations and failed technical follow-through. Read less