Ralph D Russo Plumbing & Heating

Russo Plumbing has a large and generally positive review base spanning nearly two decades, with many customers praising punctuality, responsiveness, and professional technicians by name. However, a meaningful cluster of negative reviews — including multiple complaints about rude or unresponsive office/receptionist staff, failure to follow up on estimates, overcharging, and at least one instance ... Read more

Russo Plumbing has a large and generally positive review base spanning nearly two decades, with many customers praising punctuality, responsiveness, and professional technicians by name. However, a meaningful cluster of negative reviews — including multiple complaints about rude or unresponsive office/receptionist staff, failure to follow up on estimates, overcharging, and at least one instance of incomplete or faulty work — meaningfully drags down scores across all dimensions. Pricing is the weakest dimension, with several reviewers explicitly calling costs high, one noting a $200 overcharge that had to be disputed, and another citing an uncompetitive $2,300 water heater quote; a few positive outliers praised fair pricing but they are outnumbered. Project completion is mixed: most jobs were finished satisfactorily, but there are documented cases of abandoned follow-through, unresolved invoice disputes, faulty repairs requiring callbacks, and work left incomplete. The experience dimension scores moderately well overall, as most technicians demonstrated solid technical skill, though at least two reviews describe plumbers who could not diagnose or fix the problem. Read less