Badaracco Plumbing & Heating

The review set is deeply polarized, with a small cluster of positive reviews offset by several highly detailed and credible negative accounts. Professionalism is the most heavily flagged dimension: one review describes the owner screaming obscenities and making physical threats at a customer, another describes workers arriving intoxicated and uncommunicative, and a third reports complete failure t... Read more

The review set is deeply polarized, with a small cluster of positive reviews offset by several highly detailed and credible negative accounts. Professionalism is the most heavily flagged dimension: one review describes the owner screaming obscenities and making physical threats at a customer, another describes workers arriving intoxicated and uncommunicative, and a third reports complete failure to return calls. Pricing drew explicit criticism from two reviewers who described a roughly 200% markup on materials and $185/hour labor rates, with one accusing technicians of deliberately prolonging work to inflate hours. Project completion is severely undermined by one detailed account of a large multi-bathroom renovation left with leaking faucets, improperly plumbed showers, and missing parts across an 8-month job. The two positive reviews (2024 and 2023) do describe good outcomes, but they are outweighed in detail and severity by the negative accounts, and one reviewer explicitly alleges that positive Google reviews are paid for and inauthentic. Read less