Fairfield County Plumbing Service & Repair

This contractor shows significant inconsistency across projects. The first review praises professionalism, fair pricing, and quality workmanship across multiple jobs. However, the second and third reviews reveal serious concerns: failure to communicate potential issues with customer-supplied parts, multiple callbacks without resolution, poor attention to detail (toilet installation), unresponsiven... Read more

This contractor shows significant inconsistency across projects. The first review praises professionalism, fair pricing, and quality workmanship across multiple jobs. However, the second and third reviews reveal serious concerns: failure to communicate potential issues with customer-supplied parts, multiple callbacks without resolution, poor attention to detail (toilet installation), unresponsiveness to follow-up requests, and pricing that customers felt was unjustified. While technical skill is evident in basic work, the lack of proactive communication, incomplete problem-solving, and poor follow-through on callbacks significantly undermine trust. The contractor appears to perform adequately on straightforward jobs but struggles with complex situations and customer communication. Read less