Rapid Service

This contractor received overwhelmingly negative reviews across all four scored dimensions, painting a consistent picture of serious service failures. Professionalism scored extremely low due to multiple accounts of rudeness, screaming at customers, condescension, hanging up on callers, and dismissive behavior — with at least one reviewer noting a pattern of mistreatment toward elderly clients. ... Read more

This contractor received overwhelmingly negative reviews across all four scored dimensions, painting a consistent picture of serious service failures. Professionalism scored extremely low due to multiple accounts of rudeness, screaming at customers, condescension, hanging up on callers, and dismissive behavior — with at least one reviewer noting a pattern of mistreatment toward elderly clients. Pricing was the single most-mentioned dimension and scored near the bottom, with reviewers documenting estimates described as laughably inflated, price gouging, and charges equivalent to hundreds of dollars per hour for routine diagnostics. Project completion fared only marginally better, with documented failures including a faulty water heater installation that failed within four years, an unresolved follow-up on parts, a deposit not initially returned, and a job that dragged from January to April. Experience received the highest score of the four — but still very low — because one reviewer acknowledged the technicians were technically skilled even while condemning the pricing, and the diagnostic work itself was generally completed; however, one case of incorrect installation and another of unnecessary replumbing recommendations dragged this score down significantly. Read less