Q’s Plumbing and Heating

The reviews present a sharply divided picture of this contractor. Three positive reviews from 2017–2020 praise responsiveness, politeness, on-time arrival, and clean worksites, while one highly detailed negative review from 2021 raises serious concerns about improper boiler installation, billing practices, and the owner's refusal to remedy faulty work. The negative review is the most recent and ... Read more

The reviews present a sharply divided picture of this contractor. Three positive reviews from 2017–2020 praise responsiveness, politeness, on-time arrival, and clean worksites, while one highly detailed negative review from 2021 raises serious concerns about improper boiler installation, billing practices, and the owner's refusal to remedy faulty work. The negative review is the most recent and carries the most weight under recency rules, and it is corroborated by two independent heating contractors who confirmed the installation was done incorrectly. Pricing is similarly mixed — praised as affordable in positive reviews but criticized as exploitative ($200/hour for a technician on hold with tech support) in the negative review. Project completion is significantly penalized because the 2021 review describes an incomplete and improperly executed installation that was never corrected, which is a serious failure in the most heavily weighted dimension. Read less