Air & Water Solutions

Air & Water Solutions presents a deeply polarized review profile, with a significant majority of reviews describing serious failures in communication, follow-through, and job completion. The most damaging pattern across multiple reviews is the consistent failure to return calls, cancel or skip appointments without notice, and leave jobs unfinished — sometimes for months or years. Positive review... Read more

Air & Water Solutions presents a deeply polarized review profile, with a significant majority of reviews describing serious failures in communication, follow-through, and job completion. The most damaging pattern across multiple reviews is the consistent failure to return calls, cancel or skip appointments without notice, and leave jobs unfinished — sometimes for months or years. Positive reviews, primarily from 2018–2020 and a few in 2022–2023, describe responsive, skilled, and courteous technicians (particularly Jim and Tony), suggesting the company is capable of good work but wildly inconsistent in delivery. Pricing received limited positive mentions in older reviews but was also cited negatively in one review involving alleged overcharging and a stolen water heater valued at $1,000. The most severe review describes catastrophic health consequences allegedly tied to unresolved HVAC work, including mold remediation costs of $9,000 and serious illness, which — while unverified — represents an extreme risk signal that significantly weighs on the overall score. Read less