Roach Plumbing & Heating

Roach Plumbing shows a genuinely mixed track record across all four dimensions. Professionalism is the strongest area, with multiple reviewers praising responsiveness, communication, and attitude — particularly from named technicians like Cameron, Sean, and Todd — but this is offset by one reviewer describing a young, slow technician and another describing a deceptive billing interaction. Pric... Read more

Roach Plumbing shows a genuinely mixed track record across all four dimensions. Professionalism is the strongest area, with multiple reviewers praising responsiveness, communication, and attitude — particularly from named technicians like Cameron, Sean, and Todd — but this is offset by one reviewer describing a young, slow technician and another describing a deceptive billing interaction. Pricing is the weakest dimension: four out of five pricing mentions are explicitly negative, citing $800 in labor for a bathroom faucet job, $700 for furnace labor, a near-$100 charge for a one-minute non-repair, and general sticker shock at $140/hour rates. Project completion is middling — there are strong examples of thorough, follow-through work, but one review describes a heating system installation that failed town inspection twice and required a third-party contractor to finish, which is a serious completion failure. Experience scores similarly mixed, with some reviewers praising diagnostic skill and thoroughness while others explicitly called out inexperience and incompetence. Read less