Overview of Company Customer Sentiment Analysis in May
Every single review is a 1-star rating describing severe and consistent failures across all four dimensions. Professionalism is catastrophically low: multiple reviewers describe verbal abuse, no-shows, repeated cancellations (one reviewer documented 23 cancellations over 6 months), workers appearing intoxicated or on drugs, and one owner allegedly filing a false police report against a customer. P... Read more
Every single review is a 1-star rating describing severe and consistent failures across all four dimensions. Professionalism is catastrophically low: multiple reviewers describe verbal abuse, no-shows, repeated cancellations (one reviewer documented 23 cancellations over 6 months), workers appearing intoxicated or on drugs, and one owner allegedly filing a false police report against a customer. Project completion is equally dismal, with reviewers explicitly stating work was never finished, jobs were abandoned mid-project, and at least one customer had to hire another company to redo the work entirely. Pricing concerns are prominent, with multiple reviewers noting large upfront deposits taken with no work delivered, workers soliciting additional cash from clients, and at least one reviewer pursuing legal action to recover their deposit. Workmanship quality, where it could be assessed at all, was described as messy, incomplete, and requiring remediation by a third party. The pattern across all reviews is strikingly consistent and corroborated by specific, detailed accounts spanning from 2021 to 2023. Read less