The Pump Man, Kappus Pumps & Plumbing

Kappus Pumps & Plumbing demonstrates strong professionalism, technical expertise, and project completion capabilities, with a WW Score of 78.2. The company excels in responsiveness, communication, and skilled workmanship, as evidenced by 38 mentions of professional conduct and 28 mentions of technical competence. However, pricing emerges as a significant weakness, with multiple detailed complaints... Read more

Kappus Pumps & Plumbing demonstrates strong professionalism, technical expertise, and project completion capabilities, with a WW Score of 78.2. The company excels in responsiveness, communication, and skilled workmanship, as evidenced by 38 mentions of professional conduct and 28 mentions of technical competence. However, pricing emerges as a significant weakness, with multiple detailed complaints about non-transparent pricing, excessive markups (400-500%), and lack of itemized labor/material breakdowns. While most reviews praise fair pricing, the negative reviews provide specific dollar amounts and detailed grievances that substantially lower the pricing dimension score. Project completion shows strong performance with same-day and next-day service delivery, though two older reviews cite appointment no-shows and follow-up failures. The company's honesty and willingness to diagnose problems without unnecessary upselling are frequently praised, but recent pricing disputes and communication lapses in quote delivery suggest inconsistency. Read less