Old Faithful Pump

Old Faithful Pump Co. shows a split profile: eight of ten reviews are strongly positive, praising Joe's responsiveness, technical knowledge, honest pricing, and professional demeanor. However, two recent 1-star reviews (2021) describe a serious and consistent failure pattern — work that caused new problems, refusal to return calls, and a broken promise to schedule a follow-up appointment via his... Read more

Old Faithful Pump Co. shows a split profile: eight of ten reviews are strongly positive, praising Joe's responsiveness, technical knowledge, honest pricing, and professional demeanor. However, two recent 1-star reviews (2021) describe a serious and consistent failure pattern — work that caused new problems, refusal to return calls, and a broken promise to schedule a follow-up appointment via his wife, a phrase that appears verbatim in both negative reviews and suggests a recurring systemic issue. Project completion is the most damaged dimension because one reviewer explicitly reports water backing up into the basement after a paid pump installation with no resolution, and a second reviewer describes being ghosted after an estimate. The positive reviews are largely from 2017–2019, meaning the most recent data skews negative and raises concerns about a decline in service quality over time. Read less