JoVan & Sons Pro Services

JoVan & Sons shows strong technical expertise and workmanship quality, with multiple reviews praising skilled installation and problem-solving. However, professionalism and project completion scores are significantly dragged down by serious service failures: a 20-year customer was stood up without notice or callback, and a major renovation job had critical defects (improperly pitched drain pipes, ... Read more

JoVan & Sons shows strong technical expertise and workmanship quality, with multiple reviews praising skilled installation and problem-solving. However, professionalism and project completion scores are significantly dragged down by serious service failures: a 20-year customer was stood up without notice or callback, and a major renovation job had critical defects (improperly pitched drain pipes, unshimmed toilets) that required $1,840 in corrective work. Pricing concerns emerge from inconsistent weekend surcharges and refusal to warranty their own work. The company appears to have experienced a decline in customer service standards, particularly after leadership transition. Read less