Mack George J & Sons

This contractor shows significant inconsistency across reviews, with stark polarization between highly satisfied customers (2024, 2020, 2019) and severely dissatisfied ones (2024, 2022). Professionalism is compromised by documented refusal to wear masks and hostile behavior toward a customer with immunodeficiency, though other reviews praise courtesy and responsiveness. Project completion is the w... Read more

This contractor shows significant inconsistency across reviews, with stark polarization between highly satisfied customers (2024, 2020, 2019) and severely dissatisfied ones (2024, 2022). Professionalism is compromised by documented refusal to wear masks and hostile behavior toward a customer with immunodeficiency, though other reviews praise courtesy and responsiveness. Project completion is the weakest dimension, with explicit evidence of failed work requiring third-party remediation, repeated clogging issues, and shower work requiring complete redo. Pricing appears fair when work is done correctly, but represents poor value when rework is necessary. Technical skill is questionable given the toilet selection error and shower installation failure, though some customers report efficient problem-solving. Read less