Overview of Company Customer Sentiment Analysis in May
Roberto Plumbing has a deeply mixed and largely negative review profile across 5 reviews. The most damaging review describes catastrophic workmanship failures on a new home build — incorrect pipe connections, failed pressure inspections, improperly installed fixtures, and incomplete HVAC wiring — all of which required a second plumber to redo entirely. A second 1-star review describes a heater... Read more
Roberto Plumbing has a deeply mixed and largely negative review profile across 5 reviews. The most damaging review describes catastrophic workmanship failures on a new home build — incorrect pipe connections, failed pressure inspections, improperly installed fixtures, and incomplete HVAC wiring — all of which required a second plumber to redo entirely. A second 1-star review describes a heater repair that was declared fixed but was not, suggesting a pattern of incomplete or dishonest work. Professionalism is also a serious concern, with one reviewer citing complete unresponsiveness across multiple contact attempts, and the new-home-build reviewer noting chronic no-shows. The two positive reviews do highlight responsiveness in emergency situations and fair, transparent pricing, which prevents the scores from bottoming out entirely, but these positives are substantially outweighed by the severity and specificity of the negative accounts. Read less