Robert M. Spano Plumbing & Heating

Spano Plumbing and Heating presents a deeply divided picture across its review history. Professionalism is severely dragged down by multiple credible accounts of the owner cursing out clients, ignoring emails and calls for months, and belligerent behavior when billing disputes arose — though a meaningful number of positive reviews praise individual technicians like Alan, Joe, and others as court... Read more

Spano Plumbing and Heating presents a deeply divided picture across its review history. Professionalism is severely dragged down by multiple credible accounts of the owner cursing out clients, ignoring emails and calls for months, and belligerent behavior when billing disputes arose — though a meaningful number of positive reviews praise individual technicians like Alan, Joe, and others as courteous and professional. Pricing is the weakest dimension: repeated, specific complaints about hidden labor charges not included in quoted estimates, grossly inflated bills for simple work, and pricing described as the most expensive in the area are only partially offset by a handful of reviewers calling charges reasonable or fair. Project completion is mixed — there are explicit accounts of work left unfinished, a technician unable to complete a job, and a hot water heater requiring repeated service calls after installation, alongside positive accounts of jobs completed on time and within budget. Experience scores moderately; some reviewers cite skilled problem-solving and knowledgeable staff, while others describe a plumber providing incorrect technical information and misdiagnosing equipment issues. Read less