Carmine’s Plumbing Heating & Air Conditioning

Carmine's presents a deeply split picture across its review history. Recent reviews from 2025 are overwhelmingly positive, praising named technicians like Caleb, Tyler, Jorge, George, and others for professionalism, punctuality, knowledge, and communication — suggesting meaningful operational improvement in recent years. However, a substantial body of older reviews (2010–2022) documents seriou... Read more

Carmine's presents a deeply split picture across its review history. Recent reviews from 2025 are overwhelmingly positive, praising named technicians like Caleb, Tyler, Jorge, George, and others for professionalism, punctuality, knowledge, and communication — suggesting meaningful operational improvement in recent years. However, a substantial body of older reviews (2010–2022) documents serious and recurring failures: missed and cancelled appointments without notice, poor office communication, unresponsive management, allegations of unnecessary upselling and dishonest diagnostics, and at least two credible accounts of faulty installation work causing property damage. Pricing feedback is mixed — some customers found value fair or even competitive, while others described charges as steep or felt they were overcharged for unnecessary work. Project completion is the most damaged dimension, with multiple reviews describing abandoned quotes, no-shows, unresolved repairs, and a pattern of prioritizing contract customers over others to the detriment of non-contract clients. The experience dimension scores moderately well due to consistent praise for individual technicians, but is undermined by installation errors and diagnostic failures documented in older reviews. Read less