Overview of Company Customer Sentiment Analysis in May
The overwhelming majority of reviews describe serious failures across all four dimensions, including incorrect installations, repeated return visits that failed to resolve issues, overcharging, and unfriendly or unapologetic technicians. Four of six reviews are strongly negative, detailing faulty workmanship such as improperly pitched PVC, incorrectly installed vinyl membranes, and poor drain repa... Read more
The overwhelming majority of reviews describe serious failures across all four dimensions, including incorrect installations, repeated return visits that failed to resolve issues, overcharging, and unfriendly or unapologetic technicians. Four of six reviews are strongly negative, detailing faulty workmanship such as improperly pitched PVC, incorrectly installed vinyl membranes, and poor drain repairs that caused significant downstream damage and out-of-pocket costs for customers. Only two reviews — both from 2012 — are positive, praising responsiveness, honesty, and thoroughness, but these are over a decade old and carry minimal weight given recency rules. The pricing dimension is particularly damaging, with one reviewer alleging a 5x markup over retail part prices and another describing years of repeated charges for the same unfixed problem. Read less