Adolf Krueger Company

Krueger Plumbing and HVAC presents a deeply mixed picture across all four dimensions. Professionalism is the most heavily documented dimension and is significantly dragged down by a recurring pattern of rude, dismissive, and unresponsive office staff — with multiple independent reviewers naming specific employees (Taylor, Michelle) and describing nearly identical experiences of being talked over... Read more

Krueger Plumbing and HVAC presents a deeply mixed picture across all four dimensions. Professionalism is the most heavily documented dimension and is significantly dragged down by a recurring pattern of rude, dismissive, and unresponsive office staff — with multiple independent reviewers naming specific employees (Taylor, Michelle) and describing nearly identical experiences of being talked over, hung up on, or ignored. Project completion is similarly mixed: while many customers report jobs being finished satisfactorily, there are credible accounts of no-shows, incomplete repairs requiring multiple return visits, and at least one instance of a job being left unfinished with heat still not working. Pricing receives moderate marks — some customers praised fair or even waived charges, while others complained of hidden fees, surprise surcharges for travel, and billing for technician idle time. Experience scores moderately well, with several reviewers praising knowledgeable technicians and skilled workmanship, though this is offset by at least one review describing a technician who openly admitted he did not know how to fix the problem. The WW Score of 63.2 reflects a company with genuine technical capability undermined by serious and consistent customer service failures. Read less