1-800-Plumber+Air of Fairfield County

This contractor has a deeply polarized review profile. On the positive side, multiple reviewers praise specific technicians — particularly John, Terry, and Andy — for professionalism, communication, and quality workmanship, with several long-term customers expressing strong loyalty. However, pricing is the single most damaging dimension: at least six reviews explicitly describe the company as ... Read more

This contractor has a deeply polarized review profile. On the positive side, multiple reviewers praise specific technicians — particularly John, Terry, and Andy — for professionalism, communication, and quality workmanship, with several long-term customers expressing strong loyalty. However, pricing is the single most damaging dimension: at least six reviews explicitly describe the company as overpriced, with one reviewer documenting a part marked up from $75 to $875, another receiving quotes $1,500 above competitors, and others citing excessive flat-rate charges for minimal work. Project completion is mixed — there is one serious account of a job that took over a year, cost $10,000, and was never resolved, which significantly drags down that dimension. Professionalism scores moderately because while many reviewers praise individual technicians, there are credible complaints about punctuality failures, ignored emails, and the company leaving clients without coverage during summer. Overall, the score reflects a business with genuine talent on the ground but serious systemic issues around pricing transparency and job follow-through. Read less