Overview of Company Customer Sentiment Analysis in May
All three reviews are negative and describe serious installation deficiencies including undersized ductwork, incorrect parts, improperly installed HVAC and AC systems, and excessively noisy bath fans. Project completion scores extremely low because at least one reviewer spent over a year attempting to get their system working properly, and another had to replace components at their own expense —... Read more
All three reviews are negative and describe serious installation deficiencies including undersized ductwork, incorrect parts, improperly installed HVAC and AC systems, and excessively noisy bath fans. Project completion scores extremely low because at least one reviewer spent over a year attempting to get their system working properly, and another had to replace components at their own expense — indicating abandoned or failed follow-through. Experience scores near the floor due to consistent reports of poor craftsmanship and technically deficient work across multiple homes. Professionalism receives a marginally higher score only because one reviewer noted they met with Roka on multiple occasions and were given assurances, suggesting some initial communication occurred, though those assurances were not honored. Pricing data is entirely absent from all reviews and cannot be scored. Read less