Proactive Sewer & Drain

Proactive Sewer and Drain presents a deeply split picture across its review history. Older reviews (2016–2018) consistently praise Phil and the team for professionalism, responsiveness, fair pricing, and technical competence, while more recent reviews (2021–2024) reveal serious failures in project completion, communication, and follow-through — including no-call no-shows, ghosting after paym... Read more

Proactive Sewer and Drain presents a deeply split picture across its review history. Older reviews (2016–2018) consistently praise Phil and the team for professionalism, responsiveness, fair pricing, and technical competence, while more recent reviews (2021–2024) reveal serious failures in project completion, communication, and follow-through — including no-call no-shows, ghosting after payment, unresolved sinkholes, and damaged property left unrepaired. Pricing scores are buoyed by multiple explicit mentions of competitive and transparent quotes, but this is undercut by one reviewer alleging double-billing for a scope service. Project completion is the most damaged dimension, with multiple recent reviews describing abandoned or incomplete work, repeated cancelled appointments, and failure to honor callbacks. The overall WW Score reflects a contractor that may have been reliable under previous management or ownership but has shown significant and documented decline in recent years. Read less