Planet Plumbing & Drain

Planet Plumbing has a strong base of loyal, repeat customers who consistently praise individual technicians by name for professionalism, friendliness, and responsiveness — including weekend and emergency availability without surcharges. However, a meaningful minority of negative reviews (roughly 15–18% of the total) raise serious concerns across all four dimensions: multiple reviewers allege d... Read more

Planet Plumbing has a strong base of loyal, repeat customers who consistently praise individual technicians by name for professionalism, friendliness, and responsiveness — including weekend and emergency availability without surcharges. However, a meaningful minority of negative reviews (roughly 15–18% of the total) raise serious concerns across all four dimensions: multiple reviewers allege dishonest or inflated pricing, at least two describe being quoted thousands of dollars for work that turned out to be unnecessary or trivially fixable, and several describe incomplete or substandard workmanship requiring return visits or third-party correction. Management responsiveness and customer service handling of complaints is a recurring weak point, with multiple reviewers noting that managers failed to return calls or refused to accept responsibility for errors. The score reflects a company with genuine strengths in field-level service but notable and recurring failures in pricing transparency, quality consistency, and complaint resolution. Read less