Overview of Company Customer Sentiment Analysis in May
Both reviews are highly negative and paint a deeply concerning picture of this contractor. Project completion is scored near zero because Review 1 explicitly describes an exhaust vent that was never connected, missing air filters in both units, and loose wiring — all signs of dangerously incomplete work. Review 2 directly states the customer was left with incomplete work and given excuses. Profe... Read more
Both reviews are highly negative and paint a deeply concerning picture of this contractor. Project completion is scored near zero because Review 1 explicitly describes an exhaust vent that was never connected, missing air filters in both units, and loose wiring — all signs of dangerously incomplete work. Review 2 directly states the customer was left with incomplete work and given excuses. Professionalism scores slightly higher only because Review 1 acknowledges James did return to address issues when called, though he deflected blame onto helpers. Experience is scored critically low due to the explicit safety hazard described in Review 1 — an unconnected exhaust vent leaking for an extended period represents a serious failure of technical competence. Pricing was not mentioned in either review and cannot be scored. Read less