Afford-A-Rooter

Afford-A-Rooter presents a deeply mixed picture across all four dimensions. On the positive side, a large number of reviewers praise individual technicians — particularly Jason, AJ, Jared, and Trevor — for being knowledgeable, punctual, professional, and skilled, and many customers report competitive pricing and jobs completed on time and on budget. However, a substantial and recurring pattern... Read more

Afford-A-Rooter presents a deeply mixed picture across all four dimensions. On the positive side, a large number of reviewers praise individual technicians — particularly Jason, AJ, Jared, and Trevor — for being knowledgeable, punctual, professional, and skilled, and many customers report competitive pricing and jobs completed on time and on budget. However, a substantial and recurring pattern of serious negative reviews significantly drags down every dimension: multiple reviewers report no-shows, missed appointments without notice, unreturned calls, and abandoned or incomplete work (including one case where a sewer line was only half-replaced without disclosure). Pricing complaints include charges exceeding signed contracts by thousands of dollars, inflated invoices, and at least one credible allegation of fraudulent upselling on a sewer scope. Office staff — particularly individuals named Sue, Robin, and Natalie — are cited by name in multiple independent reviews for rude, confrontational, and unprofessional behavior including yelling at and hanging up on customers. The volume and specificity of negative reviews across many years and many reviewers prevents any dimension from scoring in the high range. Read less