A-OK Plumbing Heating & Cooling

AOK Plumbing and HVAC has a strong overall reputation built on consistent praise for professionalism, honesty, and technical skill — particularly from technicians Roberto, Nick, and Alan, who are mentioned repeatedly across many years of reviews. Pricing scores are meaningfully dragged down by several explicit complaints of overcharging, inflated estimates, and trip fees, with at least three rev... Read more

AOK Plumbing and HVAC has a strong overall reputation built on consistent praise for professionalism, honesty, and technical skill — particularly from technicians Roberto, Nick, and Alan, who are mentioned repeatedly across many years of reviews. Pricing scores are meaningfully dragged down by several explicit complaints of overcharging, inflated estimates, and trip fees, with at least three reviewers finding significantly cheaper alternatives elsewhere. Project completion is solid but not perfect — there are multiple documented instances of missed appointments, no-shows, and a rescheduling failure that cost a customer multiple days of vacation time, which materially reduces that dimension's score. Experience scores well overall, with many reviewers praising diagnostic accuracy, quality of workmanship, and technicians going above and beyond, though one review noted an initial sloppy job that required a return visit to correct. The score reflects a genuinely capable company with real service delivery inconsistencies that cannot be ignored. Read less