Prime Plumbing & Heating

Prime Plumbing and Heating earns strong marks for professionalism and experience, with dozens of reviews praising named technicians — particularly Matthew, Dylan, Richard, and Billy — for punctuality, clear communication, and technical knowledge. Project completion scores well overall but is meaningfully dragged down by one detailed 1-star account of a botched boiler diagnosis that required a ... Read more

Prime Plumbing and Heating earns strong marks for professionalism and experience, with dozens of reviews praising named technicians — particularly Matthew, Dylan, Richard, and Billy — for punctuality, clear communication, and technical knowledge. Project completion scores well overall but is meaningfully dragged down by one detailed 1-star account of a botched boiler diagnosis that required a return visit, a technician who left without completing work, and a threatening tone from the office about restocking fees. Pricing is the weakest dimension: two explicit 1-star reviews cite labor quotes of $1,950 for 3 hours and a non-itemized $350–$400 faucet replacement, and a third describes a $75 service call for 20 minutes of non-work, while only a handful of positive reviews mention fair or money-saving pricing. The heavy concentration of 5-star reviews from May–June 2025 — many praising the same two technicians in near-identical language — raises a moderate authenticity concern that tempers overall confidence slightly. Read less