B & B Plumbing & Heating

B&B Plumbing has a strong base of positive reviews praising punctuality, friendliness, and professionalism across multiple technicians, which drives reasonably solid scores in professionalism and experience. However, a significant negative review details a serious billing transparency failure — charging a full fee without completing the agreed work and without clearly communicating policy upfron... Read more

B&B Plumbing has a strong base of positive reviews praising punctuality, friendliness, and professionalism across multiple technicians, which drives reasonably solid scores in professionalism and experience. However, a significant negative review details a serious billing transparency failure — charging a full fee without completing the agreed work and without clearly communicating policy upfront — which meaningfully drags down the pricing and project completion scores. A separate review documents a dangerous gas leak situation caused by faulty installation of two water heaters, with poor responsiveness over several weeks, further undermining confidence in project completion and workmanship quality. The majority of high-quality, detailed reviews are from 2012–2016, with only one substantive recent review (2024), making it difficult to assess current service quality with confidence. The three 'unknown' or blank-text reviews with ratings were excluded from dimension scoring as they provide no usable evidence. Read less