911 Rooter & Plumbing

This contractor's review profile is dominated by an overwhelming pattern of predatory pricing complaints spanning from 2015 through 2023, with dozens of reviewers independently documenting quotes that were 5x to 20x higher than what competing plumbers ultimately charged for the same work. Professionalism scores are severely dragged down by multiple accounts of no-shows, broken appointment windows ... Read more

This contractor's review profile is dominated by an overwhelming pattern of predatory pricing complaints spanning from 2015 through 2023, with dozens of reviewers independently documenting quotes that were 5x to 20x higher than what competing plumbers ultimately charged for the same work. Professionalism scores are severely dragged down by multiple accounts of no-shows, broken appointment windows without notification, rude staff (including one named employee repeatedly cited for hanging up on customers), and at least one report of a technician making an unwanted sexual advance toward a customer. Project completion is poor, with documented cases of technicians arriving without proper equipment, failing to fix the stated problem, abandoning follow-up appointments, refusing to return for warranty work, and in one case performing a temporary repair without disclosing it as such. The handful of positive reviews (roughly 8 out of 42) praise specific technicians by name and describe responsive, quality service, suggesting inconsistent staffing quality rather than a uniformly competent operation. The experience dimension reflects a mix of technically capable technicians in a minority of cases against a majority of reviews describing incompetent diagnosis, improper repairs, and deliberate misrepresentation of required work to inflate costs. Read less