Wright Jones Plmbng & Heating

Wright-Jones Plumbing shows significant inconsistency in service quality. While several reviews praise punctuality, technical skill, and professionalism (particularly from Kyle Miller and Shawn), multiple detailed complaints reveal serious issues with customer service responsiveness, pricing transparency, and follow-through on commitments. Pricing emerges as a major pain point, with customers repo... Read more

Wright-Jones Plumbing shows significant inconsistency in service quality. While several reviews praise punctuality, technical skill, and professionalism (particularly from Kyle Miller and Shawn), multiple detailed complaints reveal serious issues with customer service responsiveness, pricing transparency, and follow-through on commitments. Pricing emerges as a major pain point, with customers reporting excessive charges, lack of itemized breakdowns, and quotes significantly higher than competitors. Project completion is undermined by documented instances of technicians failing to return after initial visits and incomplete problem resolution. The company's handling of customer complaints—including avoidance of callbacks and aggressive collections practices—substantially damages the professionalism score despite positive individual technician interactions. Read less