Total Service Heating, Air Conditioning & Refrigeration

Total Service demonstrates severe deficiencies in professionalism and project completion, which are the two most critical dimensions. Four of five reviews explicitly cite failures in communication, responsiveness, and follow-through: no-shows, missed callbacks, broken equipment not repaired, and cancelled appointments without notice. Only two reviews mention technical skill, and while one praises ... Read more

Total Service demonstrates severe deficiencies in professionalism and project completion, which are the two most critical dimensions. Four of five reviews explicitly cite failures in communication, responsiveness, and follow-through: no-shows, missed callbacks, broken equipment not repaired, and cancelled appointments without notice. Only two reviews mention technical skill, and while one praises quality workmanship, the other criticizes equipment damage and poor problem-solving. Pricing feedback is minimal (one mention noting lack of warranty/discount on failed work). The company's poor track record across multiple years (2018–2024) suggests systemic operational issues rather than isolated incidents. Read less