Patterson Plumbing & Heating

Patterson Plumbing & Heating receives strong praise for individual technician professionalism, punctuality, and technical knowledge across many reviews, with specific employees like Tyrus, Caleb, Robert, Mikey, and Joe frequently named for excellent service. However, pricing is a serious and recurring concern — multiple independent reviewers across different years describe quotes that were drama... Read more

Patterson Plumbing & Heating receives strong praise for individual technician professionalism, punctuality, and technical knowledge across many reviews, with specific employees like Tyrus, Caleb, Robert, Mikey, and Joe frequently named for excellent service. However, pricing is a serious and recurring concern — multiple independent reviewers across different years describe quotes that were dramatically higher than competitors, including a $13,000 quote for 35 feet of pipe, $7,000 for a gas line run for $1,400 elsewhere, $6,000 for a kitchen drain cleared for $78, and $1,500+ to unclog drains. Project completion scores are moderately strong when work is actually performed, but scheduling failures — including no-shows, missed appointments without courtesy calls, and bumped appointments — meaningfully drag down the professionalism score. The pricing dimension is the single largest risk factor for this contractor and is corroborated by enough independent reviewers across enough years to be treated as a systemic pattern rather than isolated incidents. Read less