Basset Heating, Plumbing & Air Conditioning

Bassett Heating & Air Conditioning has a strong base of positive reviews praising technician professionalism, punctuality, and communication, with many customers citing specific technicians by name and describing thorough, respectful service. However, a meaningful cluster of negative reviews raises serious concerns: multiple reviewers allege misdiagnosis and upselling (technicians fabricating prob... Read more

Bassett Heating & Air Conditioning has a strong base of positive reviews praising technician professionalism, punctuality, and communication, with many customers citing specific technicians by name and describing thorough, respectful service. However, a meaningful cluster of negative reviews raises serious concerns: multiple reviewers allege misdiagnosis and upselling (technicians fabricating problems to push new equipment sales), one review describes property damage caused by a plumber and a combative management response, one customer reports a membership plan that did not deliver promised services, and one review documents an 8-day furnace outage with poor follow-through. Pricing is a mixed picture — several reviews praise fair and transparent pricing, while one review cited an outrageously high quote and another described refusal to disclose pricing upfront. Project completion scores are tempered by the abandoned-job complaint, the misdiagnosis incidents, and the furnace cleaning that was reportedly never performed. The score reflects a company with genuinely skilled and professional technicians on staff, but with documented systemic issues around upselling, accountability, and service delivery consistency. Read less