AAA Plumbing & Heating

This contractor's review record is deeply mixed, with serious and recurring complaints that significantly drag down every dimension. Professionalism is the most damaged dimension: multiple reviews cite no-call no-shows, failure to return emergency calls, cancelled appointments without notice, and one explicit account of rude and dishonest behavior by the owner. Project completion is similarly trou... Read more

This contractor's review record is deeply mixed, with serious and recurring complaints that significantly drag down every dimension. Professionalism is the most damaged dimension: multiple reviews cite no-call no-shows, failure to return emergency calls, cancelled appointments without notice, and one explicit account of rude and dishonest behavior by the owner. Project completion is similarly troubled, with reviews describing abandoned emergency calls, incomplete service, and one instance of work so poor that a second contractor had to be hired to fix the damage. Pricing received a moderate score because while a few reviews praise fair and transparent quotes, two reviews describe significant pricing dishonesty — including an alleged attempt to sell an unnecessary furnace and a disputed labor and parts bill that ended in small claims court. Experience scores slightly higher because several positive reviews describe technically competent work, correct product selection, and smooth installations, but these are counterbalanced by at least one review describing near-destruction of a furnace. The positive reviews are largely older (2008–2011), while the negative reviews span a wider and more recent range, suggesting a possible decline in service quality over time. Read less