Overview of Company Customer Sentiment Analysis in May
The reviews paint a consistently negative picture of Complete Plumbing Services across nearly all dimensions. Professionalism is severely undermined by a technician smoking on a client's roof, a no-call/no-show incident, an owner who was unreachable for weeks despite promises, and a failure to issue a promised refund for months. Project completion is a major failure point, with multiple reviews de... Read more
The reviews paint a consistently negative picture of Complete Plumbing Services across nearly all dimensions. Professionalism is severely undermined by a technician smoking on a client's roof, a no-call/no-show incident, an owner who was unreachable for weeks despite promises, and a failure to issue a promised refund for months. Project completion is a major failure point, with multiple reviews describing incomplete or ineffective work — including a swamp cooler left full of moss after being billed for service, a drain that was billed as cleaned but showed no evidence of work, and a repair that stretched across four visits over a week. Pricing concerns are significant, with one reviewer detailing what appears to be a highly inflated refrigerant charge and trip fee for under five minutes of non-work, and another never receiving a promised refund check. The one positive review (4 stars, 2016) describes a responsive owner during an emergency, which provides a small counterweight but is insufficient to offset the volume and severity of the negative accounts. Read less